Order pick up FAQ
What is Order Pickup?
Order Pickup allows you to order items on asics.com and pick them up for free at your local ASICS store. Order Pickup is listed as a shipping option during checkout process.
What do I need to bring to pick up my order?
Bring a Government-issued photo ID and your order confirmation number/email to pick up your order. Your online payment will be processed when your order is picked and placed on hold for you.
How do I return my Order Pickup items?
1. Use the free pre-printed ASICS label included with your order to return your items in their original packaging. If you did not receive a pre-printed ASICS return label, please click here to print a new free shipping label. You can also request a free shipping label from Customer Care by emailing customercare-us@asics.com or by calling (855)-233-3120. Free return shipping is included when you use the ASICS return label.
2. If you choose not to use the ASICS label, ship items pre-paid to the address below in their original packaging. All return packages must be shipped using a service that tracks packages. ASICS does not assume responsibility for lost shipments.
NOTE: We do not credit shipping costs for returned orders using your own shipping method.
ASICS Ecommerce Returns
549 Wingo Road
Byhalia , MS 38611
Please allow a minimum of 14 days for us to receive your item(s). All returns will be credited to the original form of payment within 7-10 days of our warehouse receiving it. Please note that it may take 1-2 billing cycles for it to appear on your monthly printed statement. You will receive an email notification when we have finished processing your return.
ASICS America reserves the right to make adjustments to the return policy.
3. Customers cannot return Order Pickup items in store.
What happens if I don't pick up my order?
Order Pickup orders will be held for seven calendar days. If your order isn’t picked up within seven calendar days, we’ll cancel the order and issue a refund to your original form of payment.
When will my order be ready for me to pick up at the store?
When your order is ready for pickup, you'll receive a pickup notification via email.
Can I change my pickup location after I placed an order using Order Pickup?
Sorry, but you can't change your pickup store. You must pick up your order at the ASICS store you originally selected. If you’re unable to pick up your order at the store you selected, you can cancel your order or let the pickup window expire.
How do I cancel/modify an order?
Our goal is to get your order shipped as soon as possible. As a result, orders cannot be cancelled or modified once they are placed. If you have questions about making a return, please see to our return information page or call Customer Care at (855) 233-3120 during normal business hours.
Can I have someone else pick up my Order Pickup items?
At this time we can only accept pickups from the person listed on the order.
How long will a store hold my Order Pickup order?
Order Pickup orders will be held for seven calendar days. If your order isn’t picked up within seven calendar days, we’ll cancel the order and issue a refund to your original form of payment.
Can I apply discounts or promotions to my Order Pickup items?
You can apply any eligible discount or promotion when you check out on asics.com. We do not allow price adjustments in store.
Where's the receipt for my Order Pickup item?
After your order is picked up, you will receive your receipt by email.
Can I cancel my Order Pickup order?
The order will be automatically canceled if it’s not picked up within the pickup window. You’ll be refunded for any canceled items.
My order contained the wrong items. What should I do?
If your order contained incorrect items, please contact Customer Care by emailing customercare-us@asics.com or by calling (855)-233-3120.